Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Generation Tech Enterprise, operating as GenPlatform ("Company," "we," "us," or "our"), with its principal place of business in Kintampo, Ghana.

By creating an account, accessing, or using GenPlatform or any of its subsidiary applications — including GenGuard, GenNote, and GenSchool — whether through a web browser, mobile application, API integration, or WhatsApp bot interface, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are accepting these Terms on behalf of an organization, educational institution, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must immediately discontinue all use of our services.

2. Description of Services

GenPlatform provides a suite of software-as-a-service (SaaS) products designed for institutional management, productivity, and security:

• GenGuard (Public Beta): A headless, AI-powered WhatsApp security bot that enables users to submit phone numbers and transaction receipts for real-time fraud detection, risk scoring, carrier analysis, and community intelligence reporting.
• GenNote (Private Beta): An AI productivity application that records audio, generates text transcriptions, produces meeting summaries, and organizes voice notes into a searchable library.
• GenSchool (Early Access): A comprehensive institutional management platform for schools that automates report card generation, fee tracking and collection, attendance management, and parent-teacher communication.

3. Account Registration and Security

To access our services, you must register for an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials, including passwords and API keys.
• All activities that occur under your account, whether authorized by you or not.
• Immediately notifying us at admin@genplatform.io of any unauthorized access or security breach involving your account.
• Ensuring that your account information remains accurate and up to date.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, are inactive for more than twelve (12) consecutive months, or are in violation of these Terms.

4. Acceptable Use and User Conduct

You agree to use GenPlatform services only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited:

4.1 General Prohibitions

• Using any GenPlatform service to violate any applicable local, national, or international law or regulation.
• Attempting to gain unauthorized access to any part of the platform, other user accounts, or connected systems.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of any GenPlatform software.
• Using automated tools, bots (other than our provided interfaces), or scripts to access the services in a manner that exceeds reasonable use or places undue burden on our infrastructure.
• Uploading, transmitting, or distributing malware, viruses, or any other malicious code through our platforms.
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.

4.2 GenGuard-Specific Prohibitions

4.3 GenSchool-Specific Prohibitions

4.4 GenNote-Specific Prohibitions

5. Beta Services

• Beta services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Beta services may contain bugs, errors, and instabilities that could cause system failures, data corruption, or data loss. We strongly recommend that you maintain independent backups of all critical data.
• We do not guarantee the availability, continuity, or performance of beta services. Features may be added, modified, or removed at any time without prior notice.
• We shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of beta services, including but not limited to data loss, business interruption, or loss of profits.
• Beta services may be subject to usage limits, rate limits, or storage limits that differ from those of generally available services.
• We reserve the right to discontinue any beta service at any time, with or without notice, and without liability to you.

Your participation in beta testing may include providing feedback, bug reports, and suggestions. You grant GenPlatform a non-exclusive, royalty-free, worldwide license to use, modify, and incorporate such feedback into our products without obligation to you.

6. Subscription, Payments, and Billing

6.1 Pricing and Plans

Access to GenPlatform services may require a paid subscription. Pricing, plan features, and billing cycles are published on the respective product websites and are subject to change. We will provide at least thirty (30) days' advance notice of any price increases to existing subscribers.

6.2 Payment Processing

All payments are processed through Paystack, a third-party payment processor. By providing payment information, you authorize Paystack to charge the applicable fees to your designated payment method. GenPlatform does not directly store your full credit card, debit card, or mobile money credentials. All payment data is handled in accordance with Paystack's security standards and PCI DSS compliance requirements.

6.3 Billing Cycle and Renewal

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. Cancellation takes effect at the end of the current billing period; no pro-rated refunds are provided for partial periods.

6.4 Failed Payments

If a payment fails, we will attempt to process the charge up to three (3) additional times over a period of ten (10) days. If payment remains unsuccessful, your account may be downgraded to a free tier (where available) or suspended until the outstanding balance is resolved.

6.5 Refunds

Refund requests are handled on a case-by-case basis. To request a refund, contact us at admin@genplatform.io within fourteen (14) days of the charge. Refunds are not available for partially used billing periods or for services that have been materially consumed.

7. Intellectual Property

All intellectual property rights in and to the GenPlatform services, including but not limited to software, source code, algorithms, AI models, user interface designs, trademarks, logos, documentation, and content, are and shall remain the exclusive property of Generation Tech Enterprise.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services solely for their intended purpose and in accordance with these Terms. This license does not include the right to sublicense, resell, distribute, or create derivative works from our services.

You retain all ownership rights to the data and content you upload, create, or generate through our services. By using our services, you grant GenPlatform a limited license to process, store, and display your data solely for the purpose of providing the services you have requested.

8. Service Availability and Modifications

We strive to maintain 99.9% uptime for our services but do not guarantee uninterrupted access. Services may be temporarily unavailable due to scheduled maintenance, system upgrades, emergency patches, or circumstances beyond our reasonable control (including force majeure events).

We reserve the right to modify, update, or discontinue any feature or service at any time. For material changes that negatively affect your use of the service, we will provide at least fourteen (14) days' advance notice.

9. Limitation of Liability

To the maximum extent permitted by the laws of the Republic of Ghana:

• GenPlatform shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from or related to your use or inability to use our services.
• Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you have paid to GenPlatform in the twelve (12) months immediately preceding the event giving rise to the claim.
• We shall not be liable for any loss of data, damage, or harm arising from third-party services, including but not limited to payment processors, cloud infrastructure providers, or AI model providers.
• We shall not be liable for any decisions made or actions taken by you in reliance on the output of our AI-powered features, including GenGuard risk scores, GenNote transcriptions, or GenSchool analytics.

10. Indemnification

You agree to indemnify, defend, and hold harmless Generation Tech Enterprise, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of our services.
• Your violation of these Terms or any applicable law.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Content or data you submit, upload, or transmit through our services.
• Unauthorized use of GenGuard for surveillance or GenSchool for records falsification.

11. Termination

Either party may terminate this agreement at any time:

• By You: You may cancel your account at any time through your account settings or by contacting us at admin@genplatform.io. Upon cancellation, your access to paid features will continue until the end of your current billing period.
• By Us: We reserve the right to suspend or terminate your account immediately, without prior notice, if we determine that you have violated these Terms, engaged in fraudulent activity, or posed a security risk to our platform or other users.

Upon termination, your right to use the services ceases immediately. We will retain your data in accordance with the retention periods outlined in our Privacy Policy. You may request an export of your data prior to termination.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved through good faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to mediation under the rules of the Ghana Alternative Dispute Resolution Centre in Kintampo.

If mediation is unsuccessful, either party may submit the dispute to the exclusive jurisdiction of the courts of the Republic of Ghana sitting in Kintampo.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Generation Tech Enterprise regarding your use of GenPlatform services. These Terms supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter herein.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via email or through a prominent notice within our services at least fourteen (14) days before the changes take effect. Your continued use of our services after the effective date of the revised Terms constitutes your acceptance of the updated Terms.

16. Contact Information

For any questions, concerns, or notices regarding these Terms of Service, please contact us: